Delete your Niva account

Niva is published by Unifyra. Contact: [email protected]

You can delete your Niva account and its data at any time, in the app or by email. Both ways run the same deletion on our server.

In the Niva app

1. Open Niva and tap your initial (top right).
2. Tap Delete account under your name.
3. Type DELETE and confirm. You are signed out, and your data is erased from Niva's database at that moment.

By email (if you no longer have the app or the phone)

Email [email protected] from the Google address you use with Niva, with the subject Delete my Niva account. If you cannot email from that address, tell us which address it is; we will ask you to confirm from it before deleting. We aim to complete email requests within 7 days and will reply to confirm.

What is deleted

• Everything Niva remembers for you: memories, your "Tell Niva about you" answers, meeting notes, call messages, and the search index built from them.
• Connected email and calendar accounts, including the logins (app passwords) you entered for them. Niva cannot revoke an app password at your email provider; revoke it there too.
• Notification tokens for your devices, and problem reports you sent.
• Your Niva sign-in. Your test invitation stops working at once; the leftover account id is removed from our access list when we next update it. Your Google account itself is not affected.

When it happens

• Access ends as soon as the deletion runs.
• Niva's database: the data above is erased immediately (in the app) or when we process your email request.
• Sign-in: removed at the same time. If that step fails, we finish it by hand and confirm by email.
• Encrypted backups: replaced on a rolling basis; deleted data is gone from all backups within about 31 days.

What is kept

• A deletion record containing only a one-way code made from your account id, the method (app or email) and the date, so we can confirm that a deletion happened. It cannot be turned back into your id or email.
• Our email correspondence about your request, if you wrote to us.
• Niva never stores your audio. Service providers keep limited data under their own policies: OpenAI may keep API data for up to 30 days for abuse monitoring, and Twilio keeps call records if you used call answering.

If you only want to clear what Niva remembers but keep using it, use Settings > Your memories > Delete everything instead.

See also the Niva Privacy Policy.